From the pilot’s standpoint the industry has gotten much better than when I started 18yrs ago. When I started first year pay was $18k and you really had to bust your butt just to get an interview. There weren’t many jobs and the airlines would reject you if you stapled your paperwork wrong.
Over time, due to a number of circumstances, a pilot shortage developed and has continued to grow deeper. This has caused two very major and tangible improvements. First salaries have climbed significantly. First year pay is now $40k (plus bonuses) and the top salaries have returned to the glory days of $350k+. Further getting hired has become almost a guarantee. If you do well in training and have a clean record you will get hired. Yes it’s that easy.
As for COVID that was obviously a huge blow to the industry and the airlines were hurting pretty bad. Fortunately the govt was generous and many pilots got some time off (at more than half pay) which wasn’t too bad a deal. The best part is while the pandemic is still going on the airlines are recovering nicely and many are already hiring again.
Finally there have always been unruly passengers. It does seem like there’s more now than ever but honestly for the pilots it’s just an inconvenience. It’s really the flight attendants who are suffering from it. While it’s unfortunate, again it’s not something we really deal with beyond the occasional diversion and a call to have the police waiting on arrival.