Sallie Mae didn’t process my loan application after 2 weeks

There’s nothing you need to do right now. Your documents have been received. Please allow 3 – 5 business days from the date they were uploaded for processing. We’ll let you know if there’s anything else we need.

2 weeks later after I login into i still see this message. Is this normal? How do I call a phone number that human picks up? Thanks.


You need to reach out to Sallie Mae directly regarding this inquiry and work through the teleprompter/recording to get to a representative. Sometimes pressing 0 or asking for “representative” will get you connected to someone. Also, reaching out via email may be a solution if you’re having a tough time connecting via phone.